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Stoughton Health Receives 2020 Press Ganey Guardian of Excellence Award for Achieving and Sustaining Excellence in Patient Experience

Dec 10, 2020 | News & Notes

Stoughton Health is pleased to announce it has been named a 2020 Guardian of Excellence Award® winner by Press Ganey for Outpatient Services and Inpatient Geriatric Psychiatry. The Guardian of Excellence Award recognizes top-performing healthcare organizations that have achieved the 95th percentile or above for performance in Patient Experience.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

Stoughton Health’s Excellence Together employee-driven program is at the center of the organization providing safe, quality healthcare with exceptional personalized service. The patient is always the number one priority. According to Amy Hermes, RN, Vice President of Patient Services and Champion of the Excellence Together Program the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. “Receiving this recognition means we continue to provide the personalized care our patients both expect and deserve. During the COVID-19 pandemic, while safety continues to be a priority, we haven’t lost sight of the patient experience and continuing to be their healthcare provider of choice.”

“The caregivers and staff of Stoughton Health touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”